FAQ

The age of a bank account itself doesn't directly determine its value. However, older accounts might have different terms and conditions compared to newer ones. It's important to understand the specific features and fees associated with your account, regardless of its age, to assess its value for your current needs.

A SWIFT code (Society for Worldwide Interbank Financial Telecommunication) or BIC (Bank Identifier Code) is a unique identification code for banks and financial institutions worldwide. It is essential for facilitating international money transfers, ensuring the funds reach the correct destination bank.

Your current balance is the total amount of money in your account. Your available balance is the amount you can actually withdraw or spend. The difference might be due to pending transactions, holds placed on deposited funds, or overdraft limits.

Online banking security refers to the measures we implement to protect your online banking activities and your account information from unauthorized access. This includes technologies like encryption, multi-factor authentication, secure login procedures, and fraud monitoring systems. We also encourage you to adopt safe online practices.

Yes, you can transfer money to international bank accounts through our international transfer services. You will typically need the recipient's full name, bank name, bank address, account number, and the SWIFT/BIC code of the receiving bank. Fees and processing times may vary depending on the destination country and the transfer method.

If your debit or credit card is lost or stolen, you should report it immediately to our customer service hotline or through our online banking platform. We will then block your card to prevent unauthorized use and guide you through the process of obtaining a replacement card.

Interest on your savings account is typically calculated based on your daily or average balance over a specific period, using the applicable interest rate. The interest is then usually credited to your account on a monthly or quarterly basis. The specific calculation method and frequency are outlined in the terms and conditions of your savings account.